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Warranties

All goods are guaranteed against manufacturing or material defect. A ‘standard’ guarantee that most goods are covered under is normally for a period of one year.

Some manufacturers offer enhanced warranty terms such as a ‘Lifetime Guarantee'. These terms can be confusing as the ‘lifetime’ referred to is the expected useful life of the product rather than the life of the purchaser. In all cases these guarantees do not cover wear & tear and accidental damage.

You can check the length of warranty that a particular item is sold with by viewing its individual product page.

Multitools365 (part of the Outdoors365 Group) will directly replace any item that is found to be damaged or faulty within 7 days of it arriving with the customer and only once the item in question has been returned to us.

Should a product develop a fault and become defective outside of the first 7 days of receipt of goods, but still within the first 30 days of ownership, the item will need to be returned to us by the customer at their own expense and a warranty claim will be initiated by us, on your behalf.

Beyond the first 30 days of ownership and throughout the remaining warranty period, all warranty claims will be handled by the UK distributor/s of the brand/s of product/s that were purchased and you will need to contact them directly. You are welcome to contact us for the relevant distributor/s contact information to assist with your claim, by using the following details:

Our contact details are as follows:

Outdoor365 Ltd
Formal House,
60 St Georges Place,
Cheltenham

Gloucestershire
GL50 3PN

Tel: +44 (0)844 5678 365

Service Department:
service@outdoor365.co.uk

Please note that proof of purchase may be required to initiate a claim through both Multitools365 and the UK distributor/s of the brand/s and product/s that were purchased.

Multitools365 does not stock all replacement parts, nor does it offer a repair service. Enquiries of this nature should also be directed to the correct UK distributor/s.

Multitools365 regrets that it is unable to support any warranty claims relating to products purchased elsewhere and not via this website, however we are happy to provide appropriate advice if necessary.

If you require further assistance or need instructions on how to resolve a warranty claim, you may contact our service department by email at service@outdoor365.co.uk for a prompt reply.

 

Leatherman 

All Leatherman multi toolspocket tools and rescue tools sold by Multitools365 Store carry a 25 year manufacturer’s warranty.

Beyond the first 30 days of ownership and throughout the remaining warranty period, all warranty claims will be handled by the UK distributor of Leatherman products and you will need to contact them directly. The form for faulty Leatherman products and returns can be found here: 

Leatherman Warranty Form


Gerber

Not all Gerber products sold by Multitools365 carry a limited lifetime manufacturer’s warranty.  You can check the length of warranty that a particular item is sold with by viewing its individual product page. 

Multitools365 will directly replace any item that is found to be damaged or faulty within 30 days of it arriving with the customer and only once the item in question has been returned to us.

Beyond the first 30 days of ownership and throughout the remaining warranty period, all warranty claims will be handled by the UK distributor of Gerber products and you will need to contact them directly using the detail below:

Gerber Returns
Springfields Group

Station Street
Burton-on-Trent
DE14 1BT

UKTel: +44 (0)1283 566137


Service Department:

Gerber@Springfields.co.uk

 

 

Victorinox

Beyond the first 30 days of ownership and throughout the remaining warranty period, all warranty claims for Victorinox products will be handled by the UK distributor of Victorinox and you will need to contact them directly. 

You are welcome to contact us for the relevant distributor contact information to assist with your claim, or you can email them directly via the following address:

customerservices@burton-mccall.co.uk

 

Please note that proof of purchase may be required to initiate a claim through both Multitools365 and the UK distributor.